TurboTax Online Reviews

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Says TurboTax has for several years doubled healthcare premiums in the preview and filing, a known issue not yet fixed.

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TurboTax's 1099-DIV import listed the form but failed to add it to the investment income total, making the refund look better than it should until the form was re-entered manually.

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Says TurboTax counts a California parental leave payment twice alongside unemployment, a known bug for years that FreeTaxUSA does not have.

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Spent a week unable to correct TurboTax's errors importing their IRA 1099s, including a huge ordinary loss shown three times, and no longer trusts it.

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TurboTax twice said brokerage forms were available and then they were not, so they moved to FreeTaxUSA for much less.

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Found TurboTax had a subset of entries not feeding into the total three years ago, which was fixed but shook their faith.

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TurboTax had a frustrating error calculating part-year resident state tax on exempt Treasury interest, so they switched to OLT and FreeTaxUSA.

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TurboTax filled garbage on a K-1 with no edit option, blocking e-file until removed, and now they must amend.

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Updating business income in TurboTax showed the new amount but the old one in the summary, and the 1040 sheet lacked business income.

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TurboTax was awful when their employment got complicated and made them look like they owed a lot; FreeTaxUSA fixed it.

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Former TurboTax contractor says it has had the same awful glitches for years with workarounds found on message boards.

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Says TurboTax is buggy on state returns, putting wrong values in wrong spots and duplicating capital gains, getting them audited twice.

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TurboTax required scrolling through a blank white screen after every question to click next, for two hours, so they switched.

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After a decade, TurboTax gave conflicting AI guidance, messed up a Roth rollover and charged unnecessary fees.

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Four hours with a TurboTax software error that made filing impossible, a refund request denied after being charged, then FreeTaxUSA took under 30 minutes.

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TurboTax said they owed a couple thousand but an accountant found they were actually owed money.

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Found the questions confusing and bank and investment data would not transfer correctly despite many attempts; also had a third party take part of an earlier refund.

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Hit known TurboTax Desktop Premier bugs, including forgetting filing status and showing a zero refund while still allowing e-file.

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Had to wait almost a month for TurboTax to update a fairly simple form.

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Long-time TurboTax user whose documents did not import or scan correctly and who spoke with five professionals who could not answer basic questions.

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After years of seamless TurboTax use, the refund-delivery step looped back to the same page after six tries.

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TurboTax imported a W-2 Box 14 plan number as a dollar amount, inflating itemized deductions until they changed it to zero.

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TurboTax recommended itemizing for a figure that made no sense compared to FreeTaxUSA's standard deduction, with no breakdown shown in the free version.

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Started with TurboTax this year and found it slow, buggy, and nonstop pushing Deluxe and Pro packages costing hundreds of dollars.

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Says TurboTax is getting worse each year with wrong age prompts, errors flagged that it used to fill itself, slow 1099 entry and constant online nagging.

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Paid for audit defense, then the software duplicated imported bank data, helpers said it looked fine, and an audit followed.

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A CPA says TurboTax gave incorrect outputs on their complicated personal return that could not be fixed, so they moved to FreeTaxUSA.

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Got contradictory penalty messages, no prompt to enter all 1099s, and a TurboTax expert who lacked experience with their situation.

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TurboTax could not communicate with Credit Karma so their accepted return did not show, costing the advance, and each party blamed the others.

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TurboTax wrongly said they owed a large amount and disallowed a deduction; H&R Block produced a refund.

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TurboTax checked the wrong box on a Wisconsin part-time residency form, and support insisted it was not a bug.

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Realized TurboTax had incorrectly filled out their return for five years and must now mail in corrections.

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TurboTax miscalculated a credit and said they owed more than they did, so they switched to FreeTaxUSA.

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After twenty years, found serious flaws checking a 1099 calculation and spent over three hours on the phone without a legitimate answer; this is their last year.

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TurboTax checked a box in 2021 that should not have been checked, costing them a large bill plus interest and penalties.

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Found minor mistakes in TurboTax before and saved by filing on paper.

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Says TurboTax does not carry the math correctly for complicated K-1s.

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Found a TurboTax bug that doubled a 1099-INT interest amount.

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Senior couple's TurboTax would only apply half of the enhanced senior deduction; after rechecking every input and over three hours on the phone with support there was no resolution.

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Dumped TurboTax over the same premium issue; they spent ages on the phone before TurboTax agreed to a refund.

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After a house sale TurboTax kept losing entered numbers and created hidden duplicate schedules with a huge liability; support only helped several calls in.

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Makes them nervous that TurboTax releases updates after filing.

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Sees weirdness this year with multiple UI changes and trouble pulling 1099 upload data correctly.

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Filed federal but New York forms were still unavailable to file or print at the end of January.

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TurboTax mis-processed uploaded 1099s causing a penalty, and said its accuracy guarantee covers only calculations.

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TurboTax charged in November automatically, yet in mid-January key sections still said they would be ready soon, so they could not estimate their Social Security taxable amount.

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Calls TurboTax a bait-and-switch company with buggy software that shares information.

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TurboTax mishandled the sale of inherited property, an expert confirmed the correct way, yet nothing was fixed and they forced a higher product for one form.

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The free online version did not prompt for a signature, TurboTax said the return was accepted, then two hours later said it could not be filed and hid the finish option.

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Says TurboTax Business is badly designed and missing features, forcing manual fixes of wrong entries every year.

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Used TurboTax for years but found mistakes for the first time this year and will look for a change.

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TurboTax charged despite advertising free, then the program errored and refused to file but still charged.

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Found TurboTax online buggy this year, with wrong calculations and a wrong state tax found only after paying, and no refund; FreeTaxUSA was correct.

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Used Claude to review the whole return and it caught issues TurboTax missed, likely saving a CP notice.

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TurboTax had not added two income sources so they were taxed on only one, then wanted to charge again for the amendment.

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Software doubled their income, requiring an amendment and affecting a Medicare premium; a paid preparer now gets much bigger refunds.

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Ran a fairly complex return through TurboTax as usual and encountered multiple bugs.

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TurboTax sign-in was a nightmare: password not recognized, repeated robot checks, and an email code to an old address forced a new account.

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TurboTax kept rejecting their AGI until the third attempt, and the price is getting too high so they plan to move to FreeTaxUSA.

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A CPA who used TurboTax for years found professional software gave lower federal liability; TurboTax always seems to give a higher one.