Reddit · r/personalfinance · Feb 12, 2026
NegativeSummary of a Reddit comment
Says TurboTax has for several years doubled healthcare premiums in the preview and filing, a known issue not yet fixed.
TurboTax Online Reviews
Tax software
Users value TurboTax Online for convenience, since it imports forms from banks and brokerages and handles quirky returns.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (303)
Add your reviewShowing 77 reviews mentioning buggy app Show all
Reddit · r/tax · Apr 8, 2026
NegativeSummary of a Reddit comment
TurboTax's 1099-DIV import listed the form but failed to add it to the investment income total, making the refund look better than it should until the form was re-entered manually.
Reddit · r/personalfinance · Apr 7, 2026
NegativeSummary of a Reddit comment
Says TurboTax counts a California parental leave payment twice alongside unemployment, a known bug for years that FreeTaxUSA does not have.
Reddit · r/tax · Mar 28, 2026
NegativeSummary of a Reddit comment
Spent a week unable to correct TurboTax's errors importing their IRA 1099s, including a huge ordinary loss shown three times, and no longer trusts it.
Reddit · r/personalfinance · Mar 13, 2026
NegativeSummary of a Reddit comment
TurboTax twice said brokerage forms were available and then they were not, so they moved to FreeTaxUSA for much less.
Reddit · r/tax · Feb 28, 2026
NegativeSummary of a Reddit comment
Found TurboTax had a subset of entries not feeding into the total three years ago, which was fixed but shook their faith.
Reddit · r/tax · Feb 16, 2026
NegativeSummary of a Reddit comment
TurboTax had a frustrating error calculating part-year resident state tax on exempt Treasury interest, so they switched to OLT and FreeTaxUSA.
Reddit · r/personalfinance · Feb 13, 2026
NegativeSummary of a Reddit comment
TurboTax filled garbage on a K-1 with no edit option, blocking e-file until removed, and now they must amend.
Reddit · r/personalfinance · Feb 13, 2026
NegativeSummary of a Reddit comment
Updating business income in TurboTax showed the new amount but the old one in the summary, and the 1040 sheet lacked business income.
Reddit · r/tax · Feb 3, 2026
NegativeSummary of a Reddit comment
TurboTax was awful when their employment got complicated and made them look like they owed a lot; FreeTaxUSA fixed it.
Reddit · r/tax · Feb 3, 2026
NegativeSummary of a Reddit comment
Former TurboTax contractor says it has had the same awful glitches for years with workarounds found on message boards.
Reddit · r/tax · Jan 31, 2026
NegativeSummary of a Reddit comment
Says TurboTax is buggy on state returns, putting wrong values in wrong spots and duplicating capital gains, getting them audited twice.
Reddit · r/tax · Jan 23, 2026
MixedSummary of a Reddit comment
Was prequalified then denied for the advance until they manually entered their Credit Karma bank info, after which the page refreshed and approved them.
Reddit · r/personalfinance · Apr 4, 2025
NegativeSummary of a Reddit comment
TurboTax required scrolling through a blank white screen after every question to click next, for two hours, so they switched.
Reddit · r/personalfinance · Apr 4, 2025
NegativeSummary of a Reddit comment
After a decade, TurboTax gave conflicting AI guidance, messed up a Roth rollover and charged unnecessary fees.
Reddit · r/tax · Mar 14, 2025
NegativeSummary of a Reddit comment
Four hours with a TurboTax software error that made filing impossible, a refund request denied after being charged, then FreeTaxUSA took under 30 minutes.
Reddit · r/tax · Jan 26, 2025
NegativeSummary of a Reddit comment
TurboTax said they owed a couple thousand but an accountant found they were actually owed money.
Reddit · r/personalfinance · Apr 14, 2026
NegativeSummary of a Reddit comment
Found the questions confusing and bank and investment data would not transfer correctly despite many attempts; also had a third party take part of an earlier refund.
Reddit · r/tax · Apr 11, 2026
NegativeSummary of a Reddit comment
Hit known TurboTax Desktop Premier bugs, including forgetting filing status and showing a zero refund while still allowing e-file.
Reddit · r/tax · Apr 10, 2026
NegativeSummary of a Reddit comment
Had to wait almost a month for TurboTax to update a fairly simple form.
Reddit · r/personalfinance · Apr 9, 2026
NegativeSummary of a Reddit comment
Long-time TurboTax user whose documents did not import or scan correctly and who spoke with five professionals who could not answer basic questions.
Reddit · r/personalfinance · Apr 5, 2026
NegativeSummary of a Reddit post
After years of seamless TurboTax use, the refund-delivery step looped back to the same page after six tries.
Reddit · r/tax · Apr 3, 2026
NegativeSummary of a Reddit comment
TurboTax imported a W-2 Box 14 plan number as a dollar amount, inflating itemized deductions until they changed it to zero.
Reddit · r/tax · Mar 22, 2026
NegativeSummary of a Reddit post
TurboTax recommended itemizing for a figure that made no sense compared to FreeTaxUSA's standard deduction, with no breakdown shown in the free version.
Reddit · r/tax · Mar 15, 2026
NegativeSummary of a Reddit post
Started with TurboTax this year and found it slow, buggy, and nonstop pushing Deluxe and Pro packages costing hundreds of dollars.
Reddit · r/personalfinance · Mar 14, 2026
NegativeSummary of a Reddit comment
Says TurboTax is getting worse each year with wrong age prompts, errors flagged that it used to fill itself, slow 1099 entry and constant online nagging.
Reddit · r/personalfinance · Mar 14, 2026
NegativeSummary of a Reddit comment
Paid for audit defense, then the software duplicated imported bank data, helpers said it looked fine, and an audit followed.
Reddit · r/tax · Mar 1, 2026
NegativeSummary of a Reddit comment
A CPA says TurboTax gave incorrect outputs on their complicated personal return that could not be fixed, so they moved to FreeTaxUSA.
Reddit · r/tax · Mar 1, 2026
MixedSummary of a Reddit comment
After forty-eight years on TurboTax, a manually entered 1099 was duplicated when the broker form later downloaded.
Reddit · r/personalfinance · Feb 25, 2026
NegativeSummary of a Reddit comment
Got contradictory penalty messages, no prompt to enter all 1099s, and a TurboTax expert who lacked experience with their situation.
Common questions about TurboTax Online
What do customers say about TurboTax Online?
Users value TurboTax Online for convenience, since it imports forms from banks and brokerages and handles quirky returns. The main complaint is fees: many were pushed into paid tiers late in the process or hit an unclear extra charge for paying from the refund, and several left for free alternatives. A few got through free for years.
Is TurboTax Online worth it?
Of the 303 reviews with a clear verdict, 15% are positive, 4% mixed and 81% negative. The praise mentioned most is reliable. The most common complaint is hidden fees.
What do people like about TurboTax Online?
The praise reviewers mention most: reliable (10 reviews), helpful support (8 reviews) and easy to use (6 reviews). For example: Has used TurboTax since the mid-90s without problems, including 26 years of Home and Business for a sole proprietorship.
What are the most common complaints about TurboTax Online?
The complaints reviewers mention most: hidden fees (107 reviews), buggy app (77 reviews) and poor support (65 reviews). For example: TurboTax gave a smaller refund and wanted to charge on top; filing elsewhere gave about a hundred dollars more.
What does the signal score of 56 mean?
It's how well reviewed TurboTax Online is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of TurboTax Online?
Category: Tax software. Type: Online tax software. Fees: Free Edition $0 federal + $0 state for simple Form 1040 returns only; paid editions for other returns.
Where do these TurboTax Online reviews come from?
303 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.