Reviews & customer experiences
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A score out of 100 for how well reviewed a product is next to others of its kind. It rises with positive reviews and with how many there are; negative and mixed reviews take points off. The best in each category scores in the 90s.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Showing 4 reviews mentioning account frozen Show all
Reddit · r/CreditCards · Feb 19, 2025 · summarized
NegativeThey bought a sandwich fine but the Strata Premier was declined at the grocery store, twice, even after a rep said to retry. They had to pay with another card and call Citi, and doubted the bonus was worth the hassle.
Reddit · r/CreditCards · Jan 2, 2025 · summarized
MixedAlready received the sign-up bonus on the Strata Premier, but their card was frozen pending a mailed verification letter, which they blame on scripted offshore support; the cash back is good but they find it risky for daily use.
Reddit · r/CreditCards · Dec 25, 2024 · summarized
NegativeGot the Strata Premier and was repeatedly flagged for false fraud, then faced the snail-mail identity letter. They closed the card within about a week, forgoing the bonus, and were not charged the annual fee.
Reddit · r/CreditCards · Dec 25, 2024 · summarized
MixedWent through Citi's snail-mail identity verification on the Premier but after that completed the sign-up bonus smoothly, and since then the card has sat in a sock drawer.
Of the 66 reviews with a clear verdict, 45% are positive, 33% mixed and 21% negative. The praise mentioned most is great rewards. The most common complaint is poor support.
The complaints reviewers mention most: poor support (9 reviews), account frozen (4 reviews) and hard to redeem (4 reviews). For example: They had the Strata Premier sent to the wrong address and spent long waits on the phone with Citi, then triggered a fraud alert right after confirming their address.
66 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.
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