Brokerage
How the signal works ↗Updated 11 NovCompare with Robinhood
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 5 reviews mentioning account frozen Show all
Reddit · r/personalfinance · Sep 25, 2025
NegativeSummary of a Reddit post
They had a Self-Directed account for over a year, then Merrill sold all their holdings over outdated visa paperwork, citing a missed call and a letter they never received. They were upset by the lack of real notice.
Reddit · r/MerrillEdge · Oct 17, 2026
NegativeSummary of a Reddit post
Long-standing Roth IRA was abruptly closed over an unupdated profile, triggering early withdrawal taxes and mailing a check to an old address.
Reddit · r/MerrillEdge · May 23, 2026
NegativeSummary of a Reddit post
Requesting options trading approval led to the account being locked for eight days.
Reddit · r/personalfinance · Jan 13, 2026
NegativeSummary of a Reddit post
They report their Merrill account was liquidated and then closed over the holidays, with no notice by email, matching the earlier poster's forced-liquidation experience. They were left asking what recourse exists.
Reddit · r/personalfinance · Mar 28, 2025
NegativeSummary of a Reddit post
Their Merrill Edge IRA was closed without any notice, a check went to their workplace and was cashed by someone else, and an early withdrawal penalty followed. They plan to leave Merrill entirely.
Of the 79 reviews with a clear verdict, 34% are positive, 34% mixed and 32% negative. The praise mentioned most is great rewards. The most common complaint is poor support.
The praise reviewers mention most: great rewards (20 reviews), easy to use (13 reviews) and reliable (7 reviews). For example: They hold accounts at both Fidelity and Merrill and keep both, praising the credit card boost as an excellent benefit and using Merrill for their long-term positions.
The complaints reviewers mention most: poor support (13 reviews), buggy app (10 reviews) and account frozen (5 reviews). For example: Cumbersome back-office restrictions, rough platform design, and endless hold music make customer service painful.
It's how well reviewed Merrill Edge Self-Directed is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Brokerage. Type: Brokerage account. Fees: $0 online stock, ETF and option trades; no annual account fees (options contract and other fees may apply). Minimum: No balance minimums.
79 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.