Reddit · r/CreditCards · May 30, 2026
PositiveSummary of a Reddit comment
They product changed both a Citi Strata and a Double Cash into Custom Cash cards through chat with a live agent, which was a bit slow but finished in about twenty minutes.
Citi Custom Cash Reviews
Ranked #1 in Cash-back cardsCash-back card
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (267)
Add your reviewShowing 5 reviews mentioning helpful support Show all
Reddit · r/CreditCards · Jun 30, 2025
PositiveSummary of a Reddit comment
They called Citi to product change a Strata Premier into a Custom Cash and it took under five minutes on the first call, far smoother than the incompetence they had expected from other reports.
Reddit · r/CreditCards · Jul 9, 2026
PositiveSummary of a Reddit comment
They converted a Strata Premier to a Custom Cash by phone in July 2026 after Citi stopped new applications, got a helpful rep, and advised that others may need to call a few times.
Reddit · r/CreditCards · May 31, 2026
PositiveSummary of a Reddit post
They product changed a two-month-old Double Cash into a Custom Cash through Citi Live Chat, found the representative very helpful, and shared the data point after the card was discontinued to new applicants.
Reddit · r/CreditCards · May 22, 2026
PositiveSummary of a Reddit comment
They pooled ThankYou points across their Custom Cash cards and a ThankYou card by phone; support standardized their name details and merged everything in about five minutes.
Common questions about Citi Custom Cash
Is Citi Custom Cash worth it?
Of the 267 reviews with a clear verdict, 68% are positive, 18% mixed and 14% negative. The praise mentioned most is great rewards. The most common complaint is poor support.
What do people like about Citi Custom Cash?
The praise reviewers mention most: great rewards (55 reviews), easy to use (52 reviews) and helpful support (5 reviews). For example: Runs three copies, one dedicated to gas and two to restaurants, and says it is nice to have 5% back in both everyday categories.
What are the most common complaints about Citi Custom Cash?
The complaints reviewers mention most: poor support (10 reviews), account frozen (2 reviews) and buggy app (1 review). For example: They stopped using the card because they were fed up with Citi customer support, and applied for a Wells Fargo 2% flat-rate card instead.
What does the signal score of 88 mean?
It's how well reviewed Citi Custom Cash is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Citi Custom Cash?
Category: Cash-back card. Type: Cash-back credit card.
How does Citi Custom Cash rank?
#1 in Best-Reviewed Cash-Back Credit Cards 2026, ranked by real customer reviews.
Where do these Citi Custom Cash reviews come from?
267 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.