Reddit · r/Banking · May 13, 2026
MixedSummary of a Reddit comment
Hit a missing-promo issue, complained to regulators, closed the account, and got the promo check after about 20 days.
Savings
Most customers describe a simple high-yield savings account with quick transfers, no fees and no problems for years.
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Showing 1 review mentioning poor support Show all
Reddit · r/Banking · May 13, 2026
MixedSummary of a Reddit comment
Hit a missing-promo issue, complained to regulators, closed the account, and got the promo check after about 20 days.
Most customers describe a simple high-yield savings account with quick transfers, no fees and no problems for years. The main complaint is accounts locked or withdrawals blocked after security or identity reviews, with frustrating phone support. Some also mention rates falling and the lack of a mobile app.
Of the 98 reviews with a clear verdict, 61% are positive, 7% mixed and 32% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
The praise reviewers mention most: helpful support (1 review). For example: Interest always paid on time and customer service reached on every call; no ATM card has not been a drawback.
The complaints reviewers mention most: poor support (12 reviews). For example: New HYSA was restricted days after the first deposit over suspicious logins that the user says were not theirs.
It's how well reviewed Marcus Online Savings Account is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Savings. Type: Online high-yield savings account. Fees: No fees. Rates & rewards: 3.50% APY as of 2026-10-29. Minimum: No minimum deposit.
98 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.