Reddit · r/Banking · Jul 28, 2026
NegativeSummary of a Reddit comment
Ten-plus-year customer had the account restricted; hours on the phone with horrific customer service.
Marcus Online Savings Account Reviews
Savings
Most customers describe a simple high-yield savings account with quick transfers, no fees and no problems for years.
How the signal works
The signal score
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
What people mention
Common concerns
Topics grouped from customer reviews, with how many mention each; read the originals below.
Real customer experiences (98)
Add your reviewShowing 29 reviews mentioning poor support Show all
Reddit · r/Banking · Jun 2, 2026
NegativeSummary of a Reddit post
New HYSA was restricted days after the first deposit over suspicious logins that the user says were not theirs.
Reddit · r/Banking · May 29, 2026
NegativeSummary of a Reddit comment
Withdrawal blocked soon after opening with no timeline from the security team; regrets switching.
Reddit · r/Banking · Feb 25, 2026
NegativeSummary of a Reddit comment
Marcus would not release the emergency fund when needed; money eventually transferred.
Reddit · r/Banking · Aug 24, 2025
NegativeSummary of a Reddit comment
Marcus locked the account and would not let them wire a CD back because they could not verify identity.
Reddit · r/Banking · Jul 29, 2026
NegativeSummary of a Reddit comment
Account closed within two days with no reason given and support giving runaround responses.
Reddit · r/personalfinance · Jul 21, 2026
NegativeSummary of a Reddit comment
Had issues getting their money out and constant double talk from support, then pulled it all out.
Reddit · r/Banking · Jun 24, 2026
NegativeSummary of a Reddit comment
Small withdrawal repeatedly denied despite phone verification; now getting savings out of a nightmare of an account.
Reddit · r/Banking · Mar 10, 2026
NegativeSummary of a Reddit comment
Opening a new account required a call and repeated identity verification across several agents.
Reddit · r/Banking · Jan 15, 2026
NegativeSummary of a Reddit post
Worst issues dealing with Marcus when trying to wire funds for a home closing.
Reddit · r/Banking · Apr 8, 2025
NegativeSummary of a Reddit comment
Transfers out are declined and funds withheld without interest; support is lacking with long holds.
Reddit · r/Banking · Sep 5, 2024
NegativeSummary of a Reddit comment
Three holds in a month and long calls with incompetent support; a withdrawal was reversed and funds held again.
Reddit · r/Banking · Jan 24, 2024
NegativeSummary of a Reddit comment
Locked after transferring to a new unlinked account within three months of funding; unable to withdraw the rest.
Reddit · r/Banking · Aug 2, 2023
NegativeSummary of a Reddit comment
Account locked with no explanation; many hours on the phone over six months before getting access.
Reddit · r/Banking · Aug 26, 2024
NegativeSummary of a Reddit post
Calls the experience shady and incompetent; account locked and customer service unable to return the funds.
Reddit · r/Banking · Aug 19, 2024
NegativeSummary of a Reddit comment
First withdrawal after 18 months triggered an identity-verification lock with no access and terrible phone support.
Reddit · r/Banking · Jun 6, 2024
NegativeSummary of a Reddit comment
Two weeks of customer care runaround trying to transfer money out with no progress.
Reddit · r/Banking · Feb 17, 2024
NegativeSummary of a Reddit post
Withdrawal blocked and account frozen without explanation; about eight calls over three weeks.
Reddit · r/Banking · Dec 5, 2023
NegativeSummary of a Reddit comment
Calls Marcus extremely unreliable and says getting your money back is hard.
Reddit · r/Banking · Aug 2, 2023
NegativeSummary of a Reddit comment
Account locked during a transfer out for not sending money back to its source; closed accounts after a nightmare.
Reddit · r/personalfinance · Jul 21, 2023
NegativeSummary of a Reddit comment
Marcus closed their account after about three months with no reason stated.
Reddit · r/personalfinance · Mar 1, 2023
NegativeSummary of a Reddit comment
Could not link BoA to Marcus despite hours on the phone with both banks and had to route via a third bank.
Reddit · r/personalfinance · Mar 24, 2021
NegativeSummary of a Reddit comment
Transfer for a closing took over a day to show up; will not use Marcus again.
Reddit · r/personalfinance · Oct 23, 2020
NegativeSummary of a Reddit comment
Could not get an official wire statement before closing; Marcus only mailed a balance letter.
Reddit · r/Banking · May 7, 2024
NegativeSummary of a Reddit comment
Transfers from a joint HYSA to an account in the partner's name were declined over a name mismatch.
Reddit · r/Banking · Feb 17, 2024
NegativeSummary of a Reddit comment
Nightmare experience trying to get Marcus to wire money to a brokerage.
Reddit · r/personalfinance · Feb 7, 2023
NegativeSummary of a Reddit post
Marcus locked and closed the savings account and would not give a reason when called.
Reddit · r/personalfinance · Oct 22, 2020
NegativeSummary of a Reddit comment
Repeated transfer problems: account locked, external account verification demanded, then the linked account deleted.
Reddit · r/personalfinance · Jan 10, 2019
NegativeSummary of a Reddit comment
A system error doubled a deposit and Marcus could do nothing until funds cleared.
Common questions about Marcus Online Savings Account
What do customers say about Marcus Online Savings Account?
Most customers describe a simple high-yield savings account with quick transfers, no fees and no problems for years. The main complaint is accounts locked or withdrawals blocked after security or identity reviews, with frustrating phone support. Some also mention rates falling and the lack of a mobile app.
Is Marcus Online Savings Account worth it?
Of the 98 reviews with a clear verdict, 61% are positive, 7% mixed and 32% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about Marcus Online Savings Account?
The praise reviewers mention most: helpful support (1 review). For example: Interest always paid on time and customer service reached on every call; no ATM card has not been a drawback.
What are the most common complaints about Marcus Online Savings Account?
The complaints reviewers mention most: poor support (12 reviews). For example: New HYSA was restricted days after the first deposit over suspicious logins that the user says were not theirs.
What does the signal score of 73 mean?
It's how well reviewed Marcus Online Savings Account is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Marcus Online Savings Account?
Category: Savings. Type: Online high-yield savings account. Fees: No fees. Rates & rewards: 3.50% APY as of 2026-10-29. Minimum: No minimum deposit.
Where do these Marcus Online Savings Account reviews come from?
98 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.