Tax software
A score out of 100 for how well reviewed a product is. It rises with positive reviews and with how many there are; negative and mixed reviews take points off.
So a handful of glowing reviews can’t beat a product lots of people like. No sponsored placements.
Topics grouped from customer reviews, with how many mention each; read the originals below.
Reddit · r/tax · Mar 25, 2026
NegativeSummary of a Reddit comment
Longtime TaxAct user whose e-file account was wrongly flagged as a tax pro. After many calls and emails with no response, they asked for a refund and switched to a competitor; the phone reps were nice but the issue went unfixed.
Reddit · r/tax · May 12, 2026
NegativeSummary of a Reddit comment
Used TaxAct online for over a decade without trouble, but this year their return showed as in progress and never reached the IRS. Customer service later admitted an error on their end, yet they swore off online tax services.
Reddit · r/tax · Apr 15, 2026
NegativeSummary of a Reddit comment
Had the confusing Worldpay pay-later issue after filing with TaxAct, tried to call on tax day but the phone line was not taking calls due to high volume, so they paid on the IRS site by bank account.
Reddit · r/tax · Apr 9, 2026
NegativeSummary of a Reddit comment
Used TaxAct for many years but had to phone support this season over a documented feature that was missing. The rep had an attitude and got irritated at questions, so they discourage using TaxAct.
Reddit · r/tax · Apr 2, 2026
NegativeSummary of a Reddit comment
Hit the same false account suspension message right after filing with TaxAct, was told their product has no email support, deleted the return and moved to another service, calling the customer service terrible.
Reddit · r/tax · Mar 10, 2026
NegativeSummary of a Reddit comment
Four-year TaxAct user who calls it never user-friendly and says this year a bug in SALT calculations forced them to amend a state return on paper, leaving them ready to give up on it.
Reddit · r/tax · Mar 5, 2026
NegativeSummary of a Reddit comment
Tried TaxAct for their S corp returns over two years but found the state side lacking; tech support could not fix the bugs before the deadline, though they may use it again to double-check and e-file.
Reddit · r/tax · Jan 26, 2026
NegativeSummary of a Reddit comment
Long-time TaxAct user who found the price ballooned this year and was only revealed at the very end with add-ons, so they switched to a cheaper service and got the same return.
Reddit · r/tax · Nov 13, 2025
NegativeSummary of a Reddit comment
Used TaxAct online to e-file a past-year return; the screen froze, business expenses were wrong, and the return was later marked printed and not e-filed with a damaged PDF. They called it a horrible experience.
Reddit · r/IRS · Feb 20, 2025
NegativeSummary of a Reddit post
Electronic filing was submitted several times with transmission problems and no confirmation emails or texts, and an 'Invalid Return Received' email suggested updating the software though no update was available.
Reddit · r/CryptoTax · Nov 2, 2026
NegativeSummary of a Reddit post
Importing many tiny IBIT fee transactions produced hundreds of missing cost-basis warnings that had to be reviewed one by one, with no way found to batch them.
Reddit · r/tax · Sep 18, 2026
NegativeSummary of a Reddit post
Tried TaxAct for a 2025 return needing kiddie tax for a non-dependent child in California; the software asked for parents' state form info and did not seem to handle the case, so they considered another product.
Reddit · r/tax · Apr 16, 2026
NegativeSummary of a Reddit comment
Ran into the same state e-file signature problem with TaxAct, and support only told them to print a form from the Print Center, which did not fix it, so they expected to mail the return.
Reddit · r/tax · Apr 13, 2026
NegativeSummary of a Reddit comment
Used TaxAct for years and was surprised this year by an unexplained Worldpay pay-later notice and no payment pulled as usual; they distrusted handing card details to an unknown third party.
Reddit · r/tax · Apr 7, 2026
NegativeSummary of a Reddit post
Long-time TaxAct user whose state return was rejected over a confusing signature option. Two support calls ran for a long time without a fix and left them frustrated, calling the reps incompetent.
Reddit · r/tax · Mar 12, 2026
NegativeSummary of a Reddit post
Filed with TaxAct and got an acceptance notice saying they chose to pay through Worldpay later, with no voucher and vague instructions, leaving them unsure how or when to pay the balance owed.
Reddit · r/tax · Feb 24, 2026
NegativeSummary of a Reddit comment
First-year TaxAct user filing only federal who kept failing at the AGI and five-digit PIN step to e-file, despite entering the correct prior-year AGI, and could not get through.
Reddit · r/tax · Feb 15, 2026
NegativeSummary of a Reddit comment
Used TaxAct with a very large number of stock transactions and found its electronic brokerage import choked on the volume, so they switched to entering summary data instead.
Reddit · r/taxpros · Apr 29, 2025
NegativeSummary of a Reddit comment
Dislikes the printing and depreciation handling; they haven't figured out how to print the depreciation report and Schedule A with the return or set that as a default.
Reddit · r/tax · Apr 22, 2025
NegativeSummary of a Reddit post
Amending past years in TaxAct to enter peer-to-peer lending 1099-B losses on Form 8949; found the process confusing, saw the loss deduction capped, and called TaxAct's instructions very poorly done.
Reddit · r/tax · Feb 7, 2025
NegativeSummary of a Reddit comment
Switched to TaxAct from another service for the first time and found it confusing, with big unexpected owed amounts showing before filing. They said they would not use it again after a stressful experience.
Reddit · r/tax · Apr 13, 2026
NegativeSummary of a Reddit comment
Filed with TaxAct on April 13 and ran into the same confusing Worldpay pay-later notice that other filers described in the thread.
Reddit · r/tax · Apr 7, 2026
NegativeSummary of a Reddit comment
Filed through TaxAct and hit the same unclear Worldpay pay-later problem; they also found that TaxAct's help page returns nothing when searching for Worldpay.
Of the 41 reviews with a clear verdict, 17% are positive, 27% mixed and 56% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
The praise reviewers mention most: easy to use (4 reviews), reliable (4 reviews) and low fees (2 reviews). For example: Enterprise edition handles multi-state returns and Forms 706 and 709 easily while letting four preparers work on returns together.
The complaints reviewers mention most: poor support (8 reviews), buggy app (7 reviews) and hidden fees (2 reviews). For example: Ran into the same state e-file signature problem with TaxAct, and support only told them to print a form from the Print Center, which did not fix it, so they expected to mail the return.
It's how well reviewed TaxAct is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
Category: Tax software. Type: Online tax software. Fees: Free federal $0.00 for W-2 or unemployment returns; Deluxe $59.99, Premier $99.99, Self-Employed $109.99, state additional.
41 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.