FreeTaxUSA could not handle multiple state returns with a convenience-of-employer state and made backdoor Roth entry bizarrely difficult, so they hired an accountant.

Reddit · r/personalfinance · Apr 5, 2025

Negative

Summary of a Reddit post

Support is email only unless you pay for chat, so issues cannot be fixed in real time.

Reddit · r/tax · Apr 2, 2025

Negative

Summary of a Reddit post

FreeTaxUSA hides Form 2210 for uneven income when no penalty is expected, requiring manual mailing and leaving them unable to get support for amendments.

Reddit · r/tax · Mar 25, 2025

Negative

Summary of a Reddit post

Former long-term user says a programming change this year kept their state Schedule E from filling out correctly, and customer service was dismissive of how to fix it.

Reddit · r/tax · Feb 6, 2025

Negative

Summary of a Reddit post

Long-time user who saw FreeTaxUSA import bad data from the prior year for the first time, with figures not matching last year's return.

Reddit · r/tax · Apr 23, 2026

Negative

Summary of a Reddit post

Used FreeTaxUSA to fill out all their forms this year but never uses it for state returns because it does not calculate their HSA contributions correctly for the state.

Reddit · r/personalfinance · Apr 3, 2026

Negative

Summary of a Reddit post

Spent hours entering data before finding FreeTaxUSA does not support K-1s from publicly traded partnerships, and support said they were out of luck.

Reddit · r/tax · Apr 1, 2026

Negative

Summary of a Reddit post

FreeTaxUSA gave bad advice on filing status after a spouse's death and then insisted they had the wrong information, risking a big tax hit.

Reddit · r/tax · Mar 1, 2026

Negative

Summary of a Reddit post

FreeTaxUSA does not recognize Oregon transit and family leave taxes in W-2 Box 14, with no way to input them, while TurboTax did, probably costing them over the years.

Reddit · r/tax · Feb 15, 2026

Negative

Summary of a Reddit post

Uploaded a consolidated 1099 to FreeTaxUSA and found rows imported out of order, some missing, and a refund that looked wrong, costing hours of manual fixes and their confidence in the software.

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Reddit · r/tax · Feb 12, 2026

Negative

Summary of a Reddit post

They filed several returns with FreeTaxUSA, including for active duty military, and were still charged for state filing despite being under the free income limit.

Reddit · r/personalfinance · Feb 12, 2026

Negative

Summary of a Reddit post

After years on FreeTaxUSA, found it could not handle retirement account nuances despite hours of research and contacting support, while H&R Block did.

Reddit · r/tax · Feb 4, 2026

Negative

Summary of a Reddit post

Has compared FreeTaxUSA with other preparers a few times and says it never gives their full refund, this year hundreds short.

Reddit · r/personalfinance · Apr 9, 2025

Negative

Summary of a Reddit post

Switched after a decade of TurboTax and went from refunds to owing thousands extra with no life changes, and plans to hire a professional to review.

Reddit · r/personalfinance · Apr 4, 2025

Negative

Summary of a Reddit post

Could not import a robo-advisor 1099-B with many transactions and went back to TurboTax.

Reddit · r/personalfinance · Apr 4, 2025

Negative

Summary of a Reddit post

Gave direct deposit info but received paper refund checks for both federal and state.

Reddit · r/personalfinance · Apr 4, 2025

Negative

Summary of a Reddit post

Could not get FreeTaxUSA to accept their K-1 forms and went to a local preparer.

Reddit · r/tax · Mar 9, 2025

Negative

Summary of a Reddit post

Prepared a relative's return on FreeTaxUSA and was still charged for the state form despite a low income, and says a badly worded property-tax question led to a credit she did not qualify for.

Reddit · r/personalfinance · Feb 27, 2025

Negative

Summary of a Reddit post

Was audited twice on Virginia state taxes after filing with FreeTaxUSA, with identical results to TurboTax, and went back to TurboTax with no issues.

Reddit · r/personalfinance · Feb 19, 2025

Negative

Summary of a Reddit post

Used FreeTaxUSA's W-2 photo scanning and says it put figures in the wrong places, duplicated the state entry and invented numbers, so the results need checking.

Reddit · r/tax · Apr 9, 2026

Negative

Summary of a Reddit post

The downloaded broker form did not pick up their stock sales at all.

Reddit · r/tax · Mar 31, 2026

Negative

Summary of a Reddit post

Long-time filer who used FreeTaxUSA as a helper; objects that it rounded down their estimated tax payment, which matters for safe-harbor calculations.

Reddit · r/tax · Mar 19, 2026

Negative

Summary of a Reddit post

Found FreeTaxUSA's uploaded-file import always wrong in its beta and says to double-check it.

Reddit · r/tax · Mar 7, 2026

Negative

Summary of a Reddit post

The beta Schwab consolidated 1099 PDF upload made a big mess with double, missed and incomplete entries.

Reddit · r/personalfinance · Feb 12, 2026

Negative

Summary of a Reddit post

FreeTaxUSA filled out their Form 8606 incorrectly on a backdoor Roth, so they filed with TurboTax instead.

Reddit · r/personalfinance · Apr 4, 2025

Negative

Summary of a Reddit post

FreeTaxUSA did not flag that the RSU cost basis needed updating, while TurboTax did.

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Common questions about FreeTaxUSA

What do customers say about FreeTaxUSA?

Users, most of them switching from TurboTax, describe FreeTaxUSA as easy, cheap and accurate, with federal filing free and only a small state fee. It handles self-employment, rentals and investments well for many, without the constant upsells. A few missed direct imports, struggled with large stock-trade lists, or had a special situation handled wrongly.

Is FreeTaxUSA worth it?

Of the 554 reviews with a clear verdict, 82% are positive, 14% mixed and 5% negative. The praise mentioned most is easy to use. The most common complaint is buggy app.

What do people like about FreeTaxUSA?

The praise reviewers mention most: easy to use (160 reviews), low fees (146 reviews) and reliable (94 reviews). For example: First time on FreeTaxUSA with an earned income credit return was smooth and easy, with only a small state fee.

What are the most common complaints about FreeTaxUSA?

The complaints reviewers mention most: buggy app (26 reviews), poor support (6 reviews) and hidden fees (2 reviews). For example: FreeTaxUSA filled out their Form 8606 incorrectly on a backdoor Roth, so they filed with TurboTax instead.

What does the signal score of 94 mean?

It's how well reviewed FreeTaxUSA is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a product needs plenty of them, compared with the most-reviewed products here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.

What are the specs of FreeTaxUSA?

Category: Tax software. Type: Online tax software. Fees: Federal $0; state $15.99.

Where do these FreeTaxUSA reviews come from?

554 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.

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