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Fresh experiences from real customers, collected from Reddit, YouTube and blogs and linked to their sources.

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TaxActNegative

Reddit · r/tax · 186 days ago

Used TaxAct online for over a decade without trouble, but this year their return showed as in progress and never reached the IRS. Customer service later admitted an error on their end, yet they swore off online tax services.

TaxActNegative

Reddit · r/tax · 234 days ago

Longtime TaxAct user whose e-file account was wrongly flagged as a tax pro. After many calls and emails with no response, they asked for a refund and switched to a competitor; the phone reps were nice but the issue went unfixed.

TaxSlayerMixed

Reddit · r/personalfinance · 614 days ago

They use TaxSlayer for a complicated joint return and found that entering Vanguard 1099-R forms for a Roth recharacterization sharply raised the tax owed, unsure whether it was an error; they planned to contact TaxSlayer.